:root{--bg:#f6f8fb;--card:#fff;--text:#101828;--muted:#667085;--green:#caff2d;--green-dark:#9fdc00;--black:#101828;--border:#e4e7ec;--soft:#efffd2;--soft2:#f8fafc;--input:#fff;--header:rgba(255,255,255,.94);--shadow:0 18px 46px rgba(16,24,40,.08);--danger-bg:#fff1f0;--danger-border:#fecdca;--danger:#b42318}
html[data-theme="dark"]{--bg:#0b1018;--card:#111823;--text:#f7f9fc;--muted:#8f9bab;--black:#f7f9fc;--border:#202a38;--soft:rgba(202,255,45,.10);--soft2:#161f2c;--input:#0f1620;--header:rgba(17,24,35,.94);--shadow:0 18px 48px rgba(0,0,0,.28);--danger-bg:#2a1516;--danger-border:#5e2b2e;--danger:#ffaaa5}
*{box-sizing:border-box}html,body{min-height:100%}body{margin:0;font-family:'Open Sans',Arial,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;transition:background .18s,color .18s}h1,h2,h3,.btn,.badge,.status,.logo,.ticket-id,label,.control-btn{font-family:'Montserrat',Arial,sans-serif}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}.container{width:min(1180px,calc(100% - 32px));margin:auto}.narrow{width:min(820px,calc(100% - 32px))}
.site-header{position:sticky;top:14px;z-index:40;pointer-events:none}.nav{min-height:76px;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:20px;padding:10px 22px;background:var(--header);backdrop-filter:blur(18px);border:1px solid var(--border);border-radius:24px;box-shadow:var(--shadow);pointer-events:auto}.logo img,.login-brand img{width:150px;display:block}.menu{display:flex;justify-content:center;gap:22px}.menu a{font-weight:800;color:var(--muted);transition:.15s}.menu a:hover{color:var(--text)}.right,.login-controls{display:flex;align-items:center;gap:10px}.who{display:grid;padding:0 4px}.who b{font-size:13px}.who small{color:var(--muted);font-size:11px}
.control-btn{height:42px;border:1px solid var(--border);border-radius:13px;background:var(--card);color:var(--text);display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:0 12px;font-size:12px;font-weight:800;cursor:pointer}.control-btn:hover{background:var(--soft2)}.theme-toggle{width:42px;padding:0}.theme-icon{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.icon-sun{display:none}html[data-theme="dark"] .icon-sun{display:block}html[data-theme="dark"] .icon-moon{display:none}.language{position:relative}.language-menu{position:absolute;right:0;top:calc(100% + 8px);width:190px;padding:7px;background:var(--card);border:1px solid var(--border);border-radius:15px;box-shadow:var(--shadow);display:none;z-index:100}.language.open .language-menu{display:grid}.language-menu button{border:0;background:transparent;color:var(--text);text-align:left;padding:10px 11px;border-radius:10px;cursor:pointer}.language-menu button:hover,.language-menu button.active{background:var(--soft)}.chevron{color:var(--muted)}
.page{padding:58px 0 80px}.head{display:flex;justify-content:space-between;align-items:end;gap:24px;margin-bottom:28px}.head h1{font-size:clamp(38px,5vw,56px);line-height:1;letter-spacing:-.055em;margin:10px 0}.badge{display:inline-flex;background:var(--soft);color:var(--text);padding:8px 12px;border-radius:999px;font-weight:900;font-size:12px}.muted{color:var(--muted);line-height:1.6}.btn{display:inline-flex;align-items:center;justify-content:center;min-height:46px;padding:0 18px;border:1px solid var(--border);border-radius:14px;background:var(--card);color:var(--text);font-weight:900;cursor:pointer;transition:.18s}.btn:hover{transform:translateY(-1px);box-shadow:var(--shadow)}.btn-main{background:#101828;border-color:#101828;color:#fff}html[data-theme="dark"] .btn-main{background:var(--green);border-color:var(--green);color:#101828}.btn-green{background:var(--green);border-color:var(--green);color:#101828}.btn.compact{min-height:42px;padding:0 14px}.full{width:100%}
.ticket-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}.ticket,.panel,.chat-card,.manage,.empty,.auth-card{background:var(--card);border:1px solid var(--border);border-radius:26px;box-shadow:var(--shadow)}.ticket{padding:24px;transition:.18s}.ticket:hover{transform:translateY(-3px)}.ticket-top,.ticket footer{display:flex;justify-content:space-between;align-items:center;gap:12px}.ticket h3{font-size:22px;margin:18px 0}.ticket-id{color:var(--muted);font-weight:900;font-size:12px}.status,.chips>span,.meta span{display:inline-flex;padding:7px 10px;border-radius:999px;font-weight:800;font-size:11px}.status{background:var(--soft)}.s-closed{background:var(--soft2)}.s-resolved{background:#ecfdf3;color:#027a48}.s-waiting_customer{background:#fffaeb;color:#b54708}.s-in_progress{background:#eef4ff;color:#3538cd}html[data-theme="dark"] .s-resolved{background:rgba(18,183,106,.15);color:#75e0a7}html[data-theme="dark"] .s-waiting_customer{background:rgba(247,144,9,.15);color:#fdb022}html[data-theme="dark"] .s-in_progress{background:rgba(97,114,243,.16);color:#b9c0ff}.meta,.chips{display:flex;gap:8px;flex-wrap:wrap}.meta span,.chips>span{border:1px solid var(--border);background:var(--card)}.ticket footer{margin-top:22px;padding-top:16px;border-top:1px solid var(--border);font-size:12px;color:var(--muted)}.empty{grid-column:1/-1;padding:40px;text-align:center}
.panel{padding:28px}.panel form,.manage form,.auth-card form{display:grid;gap:16px}label{display:grid;gap:8px;font-weight:800;font-size:12px;color:var(--text)}input,textarea,select{width:100%;border:1px solid var(--border);border-radius:14px;padding:13px 14px;background:var(--input);color:var(--text);outline:none}input:focus,textarea:focus,select:focus{border-color:var(--green-dark);box-shadow:0 0 0 3px rgba(159,220,0,.14)}input::placeholder,textarea::placeholder{color:var(--muted)}textarea{resize:vertical;line-height:1.6}label small{font-family:'Open Sans';font-weight:600;color:var(--muted)}.actions{display:flex;justify-content:flex-end;gap:10px}.alert{padding:13px 15px;background:var(--danger-bg);border:1px solid var(--danger-border);color:var(--danger);border-radius:14px;margin-bottom:16px;font-weight:700}
.login-page{min-height:100vh;background:radial-gradient(circle at 82% 24%,rgba(202,255,45,.14),transparent 34%),var(--bg);padding:26px}.login-wrap{width:min(520px,100%);margin:0 auto;min-height:calc(100vh - 52px);display:flex;flex-direction:column;justify-content:center;position:relative}.login-top{position:absolute;top:0;left:0;right:0;display:flex;align-items:center;justify-content:space-between;gap:20px}.production-login{padding:34px;margin-top:60px}.production-login h1{font-size:clamp(32px,6vw,44px);line-height:1.05;letter-spacing:-.05em;margin:10px 0 28px}.kicker{font-family:'Montserrat';font-weight:900;color:var(--green-dark);font-size:12px;text-transform:uppercase;letter-spacing:.05em}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:18px;align-items:start}.customer-only{grid-template-columns:1fr}.chat-card{overflow:hidden}.chat{padding:24px;display:grid;gap:15px;min-height:400px;max-height:66vh;overflow:auto;background:linear-gradient(var(--card),var(--soft2))}.bubble{max-width:82%;padding:14px 16px;border-radius:20px;border:1px solid var(--border);background:var(--card)}.bubble.customer{justify-self:start}.bubble.agent{justify-self:end;background:var(--soft);border-color:rgba(159,220,0,.35)}.bubble-head{display:flex;justify-content:space-between;gap:20px;font-size:12px}.bubble-head span{color:var(--muted)}.message-text{margin-top:8px;white-space:pre-wrap;line-height:1.6;font-size:14px}.system{justify-self:center;background:var(--soft2);color:var(--muted);border-radius:999px;padding:8px 12px;font-size:11px;font-weight:800;white-space:pre-wrap}.attachments{display:grid;gap:6px;margin-top:12px}.attachments a{padding:9px 10px;background:var(--card);border:1px solid var(--border);border-radius:12px;font-size:12px;font-weight:700}.attachments small{color:var(--muted)}.reply{padding:18px;border-top:1px solid var(--border);background:var(--card)}.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:10px}.filepick{display:inline-flex;cursor:pointer;padding:12px 14px;border:1px solid var(--border);border-radius:13px;background:var(--card)}.filepick input{display:none}.closed{padding:18px;text-align:center;color:var(--muted)}.manage{padding:22px;position:sticky;top:110px}.manage h3{font-size:20px}.customer-info{display:grid;gap:4px;border-top:1px solid var(--border);padding-top:18px;margin-top:18px}.customer-info span,.customer-info small{color:var(--muted);font-size:11px}.admin-grid{display:grid;grid-template-columns:380px 1fr;gap:18px}.users{display:grid;gap:10px}.user-row{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:14px;border:1px solid var(--border);border-radius:16px}.user-row>div{display:grid;gap:3px}.user-row span,.user-row small{color:var(--muted);font-size:12px}
@media(max-width:900px){.ticket-layout,.admin-grid{grid-template-columns:1fr}.ticket-grid{grid-template-columns:1fr}.manage{position:static}.lang-name{display:none}}
@media(max-width:700px){.site-header{top:8px}.nav{min-height:66px;grid-template-columns:1fr auto;padding:10px 12px}.logo img{width:120px}.menu{display:none}.right{justify-content:flex-end}.who{display:none}.head{display:grid;align-items:start}.bubble{max-width:94%}.reply-actions,.user-row{align-items:stretch;flex-direction:column}.container,.narrow{width:min(100% - 24px,1180px)}.login-page{padding:16px}.login-wrap{min-height:calc(100vh - 32px)}.login-top{top:4px}.login-brand img{width:126px}.production-login{padding:24px;margin-top:70px}.language-menu{right:0}.control-btn{padding:0 10px}.login-controls{gap:8px}}